Frequently Asked Questions

Frequently Asked Questions (FAQ) – Bibtex.rs

1. What products do you offer?
We offer a wide range of fabrics and materials for upholstery, outdoor use, and interior decoration. Our product categories include jacquards, chenilles, plushes, microfibers, awning fabrics, bus fabrics, and more. You can also find accessories such as fasteners, staples, and tools for furniture repair.

2. Can I get samples of fabrics before purchasing?
Yes, we offer fabric samples to help you choose the right color, texture, and design for your needs. Please contact us at prodaja@bibtex.rs or via phone to arrange a sample order.

3. How can I place an order?
You can place an order by visiting our website bibtex.rs and browsing through our product categories. For custom requests, large orders, or assistance, feel free to contact our support team.

4. What are the delivery options and timeframes?
We offer fast and reliable delivery across Serbia and internationally. Delivery time depends on your location and order size, but we aim to process all orders within 1-3 business days.

5. Do you offer wholesale prices?
Yes, we provide special pricing for bulk orders. If you are a furniture manufacturer or retailer, contact us for more information about wholesale conditions and discounts.

6. Can I return or exchange an order?
Yes, we have a return and exchange policy in place. If your product arrives damaged or does not meet your expectations, please contact us within 7 days to arrange a return or exchange.

7. How do I maintain and clean your fabrics?
Each fabric comes with specific care instructions. Most of our materials are easy to maintain and can be cleaned with mild detergents or a damp cloth. For detailed care recommendations, refer to the product page or contact our team.

8. Are your outdoor fabrics water-resistant?
Yes, our awning and outdoor fabrics are designed to be water-resistant and UV-resistant, making them suitable for terraces, gardens, and pool areas.

9. Can I get assistance with selecting the right fabric?
Absolutely! Our team is available to help you choose the best fabric for your needs. Reach out to us via phone or email, and we’ll guide you through the process.

10. How can I contact customer support?
You can reach our customer support by calling 011/2370-981 or 011/2370-982. Alternatively, you can send us an email at prodaja@bibtex.rs, and we will respond promptly.

We look forward to helping you with all your fabric and upholstery needs!